Shipping & Delivery

What happens after placing my order?

You will receive an order confirmation to your provided email address. Please check your junk mail if you have trouble finding it in your inbox.

All orders will be dispatched from our warehouse within 1-3 business days. In peak periods please allow for up to 5 business days for dispatch.

What happens if I entered the wrong address?

If you see any mistakes in the address you submitted, please send us an email immediately with a title 'URGENT' so we can correct it before being shipped out. If a package fails to deliver due to insufficient address information, unfortunately we cannot offer compensation.

How do I track my order?

You will receive a shipping confirmation e-mail and tracking number once your products are shipped. Tracking can take between 2 – 4 business days to update so please be patient.

When will I receive my order?

Our current average shipping time is between 8-12 business days.

Where will my package ship from?

We're a small Australian business, however we work with a logistic partner in China to be able to ship to multiple countries at no cost to the buyer, allowing us to provide our customers with a great price.

Lost or stolen orders

Velhino accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen.

Have more questions?

If you have any questions unanswered, please email us through our contact form. 

Shipping Policy:

We are proud to offer free worldwide shipping on all orders.

Standard International Shipping: 5-10 business days.

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

*All shipping times exclude clearance/customs delays